Privacy Policy – CELESTIA INNO PRIVATE LIMITED

Last Updated: [Add Date]

This Privacy Policy describes how CELESTIA INNO PRIVATE LIMITED (“CELESTIA INNO PRIVATE LIMITED,” “we,” “our,” “us”) collects, uses, shares, processes, and protects your personal data when you visit or use our website https://celestiashop.in/ (“Platform”).

By accessing or using the Platform, providing your information, or availing any product/service, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the applicable laws of India.
If you do not agree, please discontinue use of the Platform.

1. Information We Collect

We may collect the following types of personal data when you interact with our Platform:

1. Personal Details

  • Full name

  • Email ID

  • Phone number

  • Billing & shipping address

  • Date of birth (if provided)

2. Identity Information

  • KYC information

  • Proof of identity or address (only when legally required)

3. Transaction & Order Details

  • Products purchased

  • Payment details (UPI ID masked, transaction ID, etc.)

  • Order history

  • Communication regarding orders

4. Behavioural & Technical Data

  • Browsing activity

  • Device information

  • Cookies and tracking information

  • Preferences, wishlist, cart actions

Sensitive Data (If Collected)

We do not store card numbers, CVV, or netbanking credentials.
Payment information is processed securely by RBI-compliant payment gateways.

You may choose not to share certain data, but it may impact your ability to use some features.

2. How We Use Your Information

We may process your data for the following purposes:

  • To process orders, payments, refunds, and deliveries

  • To communicate order updates, confirmations, alerts

  • To provide customer support and resolve disputes

  • To personalize your shopping experience

  • To detect and prevent fraud or misuse

  • To conduct marketing, surveys, offers, and promotions

  • To improve website performance and user experience

  • To comply with legal and regulatory obligations

3. Sharing of Information

We may share your personal data with:

1. Internal / Group Companies

For operational or analytics purposes.

2. Service Providers

  • Delivery & logistics partners

  • Payment gateways

  • Customer support providers

  • IT & cloud storage providers

3. Legal & Regulatory Authorities

If required to comply with laws, fraud investigations, court orders, or government requests.

We never sell your personal information to third parties.

4. Security Measures

We implement reasonable physical, technical, and organizational safeguards to protect your data.

However, internet-based data transmission cannot be guaranteed 100% secure.
By using the Platform, you accept the inherent risks of online communication.

You are responsible for keeping your login credentials confidential.

5. Data Retention & Deletion (Updated Section)

We retain your personal data only for as long as necessary for the purposes described below or as required by Indian law.

Order & Transaction Records

Retained for 7 years to comply with GST, accounting, audit & legal requirements.

Customer Support / Complaint Records

Retained for up to 3 years from the last communication.

Marketing & Promotional Data

Retained until you unsubscribe or withdraw consent.

Inactive User Accounts

Accounts inactive for 24 months may be anonymized or deleted unless required for legal compliance.

Fraud, Security & Legal Obligations

Data may be retained for as long as necessary in case of disputes, fraud detection, or compliance needs.

Data Deletion Requests

You may request account/data deletion by contacting us.
Deletion may be withheld if:

  • An order is in progress

  • A legal dispute or investigation is pending

  • We are required by law to retain certain records

Deleted data may be anonymized and retained for analytics.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Withdraw consent (where applicable)

  • Request deletion of your account

  • Opt-out of marketing communication

  • Request clarification about data processing

We may require identity verification for such requests.

7. Consent

By using the Platform, you:

  • Consent to the collection, storage, and processing of your data

  • Agree to this Privacy Policy and Terms of Use

  • Confirm that any data you provide is accurate and lawful

If you provide information about another person, you confirm you have their consent.

Withdrawal of consent does not affect processing already done before withdrawal.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the “Last Updated” date.
Your continued use of the Platform constitutes acceptance of the updated policy.

9. Grievance Officer (As per IT Act, 2000 & DPDP Act guidelines)

Name: TAMILVANAN MUPATHAN (DIN)
Company: CELESTIA INNO PRIVATE LIMITED
Address:
Building No./Flat No.: OLD NO 77 NEW NO 77
Road/Street: 2 BROADWAY Mannady
Locality/Sub Locality: Chennai
City/Town/Village: Chennai
District: Chennai
State: Tamil Nadu
PIN Code: 600001

📞 Phone: +91 9344740617
📧 Email: Celestia40617@gmail.com, Info@celestiashop.in
⏰ Support Hours: Monday – Friday (9:00 AM – 6:00 PM)